Complaint Procedures

If you are experiencing a problem with your child's school, we encourage you to contact the school principal directly in an effort to resolve the problem early on and provide the necessary time to discuss potential solutions. If after speaking to the school principal, you feel the problem is unresolved, you may review Board Policy 1312 and use one of the forms below to file a complaint with the District office.

Uniform Complaint Procedures

California Education Code requires annual notification to students, employees, parents, district/school advisory committees, charter schools, private schools, and other interested parties of Antelope Valley Union High School District Uniform Complaint Procedures. These procedures apply to all State and Federal categorical programs requiring formal complaint procedures regarding alleged acts of illegal discrimination, harassment, intimidation, or bullying on the basis of actual or perceived characteristics of race, ethnicity, color, ancestry, nationality, national origin, citizenship, immigration status, ethnic group, ethnic group identification, lack of English skills, age, religion, marital status, pregnancy, parental status, physical or mental disability, sex, sexual orientation, gender, gender identity, gender expression, genetic information, or any other unlawful consideration, or on the basis of a person’s association with a person or group with one or more of these actual or perceived characteristics. These procedures shall also be used to address any complaint alleging the District’s failure to comply with the prohibition against requiring students to pay fees, deposits, or other charges for participation in educational activities or with inappropriate assignment of a pupil to courses without educational content or with accommodations for lactating students or with requirements related to the educational rights of foster youth, homeless students, former court juvenile school students, or children of military families, or alleged retaliation against a complainant. EC 32289 authorizes the filing of a uniform complaint for noncompliance with certain school safety planning requirements. Copies of the district’s Uniform Complaint Procedures shall be made available free of charge upon request. These procedures are also posted in English and Spanish on the district documents website at avdocs.org under the Student Services link. Additional information is available in the below Uniform Complaints Procedures letter and Board Policy/Administrative Regulation 1312.3—Uniform Complaint Procedures, including the UCP Complaint Form.

Williams Uniform Complaint Procedures

In addition, California Education Code requires school districts to establish policies and procedures regarding deficiencies related to instructional materials, teacher vacancy or misassignment, or emergency or urgent facilities conditions that pose a threat to the health and safety of students or staff. Williams Uniform Complaint Procedures are to be used to resolve complaints regarding those issues. There are different timelines for the investigation and resolution of Williams complaints than the timelines specified under regular Uniform Complaint Procedures. Additional information is available in the below Administrative Regulation 1312.4—Uniform Complaint Procedures (Williams), including the Williams UCP Complaint Form.

General Complaint Procedures

General complaints not relating to the issues listed above are addressed by Board Policy 1312—Complaints Concerning the Schools and Board Policy/Administrative Regulation 1312.1—Complaints Concerning District Employees, including the Complaint Form, also linked below. Complaints regarding school site issues should be referred to the school site administration for attempted resolution prior to referral to district office staff.